Frequently Asked Questions
Everything you need to know about your luxury jewelry experience.
What materials are used in Outhouse Jewellery pieces?
Our handcrafted pieces feature a base of high-quality brass or silver, finished with 22k gold plating and embellished with semi-precious stones, crystals, and artisanal techniques.
How should I care for my jewelry to maintain its shine?
To preserve the luster, store your jewelry in the provided pouch, avoid contact with perfumes or water, and gently wipe with a soft dry cloth after each wear.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What is your return and exchange policy?
We accept returns within 7 days of delivery for unworn items in their original packaging. Please note that customized orders and earrings are final sale due to hygiene reasons.
Can I get my jewelry repaired if it gets damaged?
We offer repair services for our products. Please contact our concierge team with photos of the damage to receive a quote and instructions for the repair process.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via email and SMS to monitor your shipment's progress in real-time.